("we" and "us") is the operator of
(https://www.mumbaishopper.in/) ("Website"). By placing an order
through this Website you will be agreeing to the terms below. These are
provided to ensure both parties are aware of and agree upon this arrangement to
mutually protect and set expectations on our service.
to stock availability. We try to maintain accurate stock counts on our website
but from time-to-time there may be a stock discrepancy and we will not be able
to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for
us to process a refund.
2. Shipping Costs
costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
price will be the final price for shipping cost to the customer.
3.1 Return Due To Change of Mind
will happily accept returns due to change of mind as long as a request to
return is received by us within 7 days of receipt of item and are returned to
us in original packaging, unused and in resalable condition.
shipping will be paid at the customer’s expense and will be required to arrange
their own shipping.
returns are received and accepted, refunds will be processed to store credit
for a future purchase. We will notify you once this has been completed through
will refund the value of the goods returned but will NOT refund the value of
any shipping paid.
3.2 Warranty Returns
will happily honor any valid warranty claims, provided a claim is submitted within
90 days of receipt of items.
will be required to pre-pay the return shipping, however we will reimburse you
upon successful warranty claim.
return receipt of items for warranty claim, you can expect Mumbaishopper to
process your warranty claim within 7 days.
warranty claim is confirmed, you will receive the choice of:
to your payment method
refund in store credit
replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
general, domestic shipments are in transit for 2 - 7 days
4.4 Change of Delivery Address
placed before 12 PM - CDT (UTC-05) will be dispatched the same day, otherwise,
within the next business day.
warehouse operates on Monday - Friday during standard business hours, except on
national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
change of delivery address requests, we are able to change the address at any
time before the order has been dispatched.
4.5 P.O. Box Shipping
will ship to P.O. Box addresses using postal services only. We are unable to
offer couriers services to these locations.
4.6 Military Address Shipping
able to ship to military addresses using USPS. We are unable to offer this
service using courier services.
4.7 Items Out Of Stock
item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
5. Tracking Notifications
dispatch, customers will receive a tracking link from which they will be able
to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
find a parcel is damaged in-transit, if possible, please reject the parcel from
the courier and get in touch with our customer service. If the parcel has been
delivered without you being present, please contact customer service with next
7. Duties & Taxes
7.1 Sales Tax
tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
duties and taxes for international shipments will be pre-paid, without any
additional fees to be paid by customer upon arrival in destination country
change your mind before you have received your order, we are able to accept
cancellations at any time before the order has been dispatched. If an order has
already been dispatched, please refer to our refund policy.
are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged
process a refund or replacement as soon as the courier has completed their
investigation into the claim.
9.2 Process for parcel lost
process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
customer service enquiries, please email us at email@example.com